Positively Outrageous Service:How To Delight And Astound Your Customers And Win Them For Life. (Record no. 358034)

MARC details
000 -LEADER
fixed length control field 00369nam a2200121Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150617s9999 xx 000 0 und d
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number GRO
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gross T.Scott.
245 ## - TITLE STATEMENT
Title Positively Outrageous Service:How To Delight And Astound Your Customers And Win Them For Life.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York.
Name of publisher, distributor, etc Warner Books.
Date of publication, distribution, etc 1994
300 ## - PHYSICAL DESCRIPTION
Extent 236
500 ## - GENERAL NOTE
General note Crm
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        Symbiosis Institute of Operation Management Symbiosis Institute of Operation Management     National Book Centre. 0.00   658.812 GRO SIOM-B-2604 22/06/2015 602.00 22/06/2015 Books