Nordstrom Way : the inside story of america's ♯1 customer service company (Record no. 239180)

MARC details
000 -LEADER
fixed length control field 00569nam a2200193 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140130s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788126518807
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.871
Cutter SPE
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Spector, Robert
245 ## - TITLE STATEMENT
Title Nordstrom Way : the inside story of america's ♯1 customer service company
250 ## - EDITION STATEMENT
Edition statement 2
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Wiley India Pvt. Ltd.
Place of publication, distribution, etc New Delhi
Date of publication, distribution, etc 2009
300 ## - PHYSICAL DESCRIPTION
Extent xii, 244 p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Department stores
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Relationship Management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name McCarthy, Patrick
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Cost, normal purchase price Full call number Barcode Date last seen Koha item type
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management and Human Resource Development Symbiosis Centre for Management and Human Resource Development General 10/12/2008 335.75 658.871 SPE SCMHRD-B-18225 27/01/2017 Books