Handling Customer Complaints : (Record no. 234439)

MARC details
000 -LEADER
fixed length control field 00472nam a2200157 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140130s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780724805358
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Cutter DEN
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Denham, Jennifer
245 ## - TITLE STATEMENT
Title Handling Customer Complaints :
Remainder of title turning challenges into opportunities
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Prentice Hall
Place of publication, distribution, etc Sydney
Date of publication, distribution, etc 1998
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 194 p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer complaints
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Relationship Management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Cost, normal purchase price Full call number Barcode Date last seen Koha item type
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management and Human Resource Development Symbiosis Centre for Management and Human Resource Development General 24/11/1998 565.00 658.812 DEN SCMHRD-B-5695 25/02/2014 Books