Handbook for Managing Customer Satisfaction (Record no. 225125)

MARC details
000 -LEADER
fixed length control field 00479nam a2200169 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140117s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788187233473
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Cutter CAR
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Cartwright, Roger
245 ## - TITLE STATEMENT
Title Handbook for Managing Customer Satisfaction
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Infinity Books
Place of publication, distribution, etc New Delhi
Date of publication, distribution, etc 2001
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 209 p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Relationship Management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Green, George
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Cost, normal purchase price Full call number Barcode Date last seen Koha item type
    Dewey Decimal Classification     Text Book Symbiosis Centre for Management and Human Resource Development Symbiosis Centre for Management and Human Resource Development General 18/12/2001 250.00 658.812 CRT SCMHRD-B-8559 14/02/2014 Books