A Guide To Customer Service Skills For the : (Record no. 119939)

MARC details
000 -LEADER
fixed length control field 00455nam a2200157Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 131008s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9789812403681
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 004.0688
Cutter KNA
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Kanpp, Donna.
245 ## - TITLE STATEMENT
Title A Guide To Customer Service Skills For the :
Remainder of title Help Desk Professional
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Thomson Course Technology
Place of publication, distribution, etc Singapore
Date of publication, distribution, etc 2002
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 288 p.
546 ## - LANGUAGE NOTE
Language note English
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Marketing And Sales
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Cost, normal purchase price Full call number Barcode Date last seen Koha item type
    Dewey Decimal Classification     Text Book Symbiosis Centre for Information Technology Symbiosis Centre for Information Technology Reference 18/02/2002 307.00 004.0688 / KNA SCIT-B-1744 05/11/2013 Books
    Dewey Decimal Classification     Text Book Symbiosis Centre for Information Technology Symbiosis Centre for Information Technology ISSUABLE  19/02/2002 307.00 004.0688 / KNA SCIT-B-1745 05/11/2013 Books