BUSINESS PROCESS AUTOMATION

MOHAPATRA, SANJAY

BUSINESS PROCESS AUTOMATION - DELHI PHI Learning PVT LTD 2009 - xxiii, 376p

This book discusses the major trends in Business Process Automation (BPA) and explains how BPA technologies and tools are applied in practice. It introduces the students to the concepts of BPA and describes the need for automation in business process management.

Illustrates live examples of different functions of an enterprise where automation has been successfully implemented to reap business benefits. It elaborates the applications of BPA in various sectors such as HR and payroll, marketing, e-governance, knowledge management and banking. The text also discusses in detail the role of Chief Information Officer (CIO) as a change agent for designing and implementing automation initiatives. Returnon-Investment (ROI) calculations have been shown as a business case for automating business processes. Evaluation criteria for deciding which software package to be implemented have been thoroughly explained.

9788120339279


BUSINESS PROCESS AUTOMATION, BUSINESS PROCESS LIFECYCLE MANAGEMENT, AUTOMATION AND BUSINESS INTELLIGENCE, TECHNOLOGY ENABLED BUSINESS COMMUNICATION

650.0285/MOH