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Six Sigma in HR transformation :

Albeanu, Mircea.

Six Sigma in HR transformation : achieving excellence in service delivery / Mircea Albeany and Ian Hunter with Jo Radford. - New York CRC Press c2010. - ix, 128 p. : ill. ; 22 cm. - Gower HR transformation series . - Gower HR transformation series. .

Includes bibliographical references (p. 127-128).

ISBN: 9780367376338

Nat. Bib. No.: GBA981063 bnb

Nat. Bib. Agency Control No.: 015351115 Uk

Subjects--Topical Terms:
Service industries--Quality control.
Consumer satisfaction--Statistical methods.
Six sigma (Quality control standard)

Dewey Class. No.: 658.562/ALB

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