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Successful service operations management

Metters, Richard

Successful service operations management - 2nd ed. - New Delhi Cengage Learning c2006. - xx, 406 p. ill.

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Includes bibliographical references and indexes.

ISBN: 9788131517734

Subjects--Personal Names:
King-Metters, Kathryn
Pullman, Madeleine
Walton, Steve

Subjects--Topical Terms:
Customer services--Management
Operations Management--Case studies

Dewey Class. No.: 658.812 / MET

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