CRM handbook :
Dyche, Jill
CRM handbook : a business guide to customer relationship management - New Delhi : Pearson Education, 2011. - 331 p.
9788177587623
Customer relations management
Electronic commerce
Management
658.812 / DYC
CRM handbook : a business guide to customer relationship management - New Delhi : Pearson Education, 2011. - 331 p.
9788177587623
Customer relations management
Electronic commerce
Management
658.812 / DYC