Service chain management :
Service chain management : technology innovation for the service business /
edited by C. Voudouris ... [et al.].
- Berlin ; London : Springer, 2008.
- xviii, 308 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9783540755036 (hbk.) 3540755039 (hbk.) 3540755047 (ebook) 9783540755043 (ebook)
GBA782243 bnb
014057801 Uk
Customer services--Management.
Dienstverlening.
Ketenbeheer (logistiek)
658.812 / 38836
Includes bibliographical references and index.
9783540755036 (hbk.) 3540755039 (hbk.) 3540755047 (ebook) 9783540755043 (ebook)
GBA782243 bnb
014057801 Uk
Customer services--Management.
Dienstverlening.
Ketenbeheer (logistiek)
658.812 / 38836