Service chain management :

Service chain management : technology innovation for the service business / edited by C. Voudouris ... [et al.]. - Berlin ; London : Springer, 2008. - xviii, 308 p. : ill. ; 24 cm.

Includes bibliographical references and index.

9783540755036 (hbk.) 3540755039 (hbk.) 3540755047 (ebook) 9783540755043 (ebook)

GBA782243 bnb

014057801 Uk


Customer services--Management.
Dienstverlening.
Ketenbeheer (logistiek)

658.812 / 38836