Service management:
Fitzsimmons, James A.
Service management: operations, strategy, and information technology - 5th ed. - New Delhi McGraw Hill Education (India) Pvt., Ltd. 2006 - xiv, 605 pages: illustrations; 27 cm 1 CD-ROM (4 3/4 in.
Provides an introduction to service operations on the market. This work is written by one of the top authorities on the subject.
9780070615663
Service industries
Management
658 / FIT
Service management: operations, strategy, and information technology - 5th ed. - New Delhi McGraw Hill Education (India) Pvt., Ltd. 2006 - xiv, 605 pages: illustrations; 27 cm 1 CD-ROM (4 3/4 in.
Provides an introduction to service operations on the market. This work is written by one of the top authorities on the subject.
9780070615663
Service industries
Management
658 / FIT
