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Serive Marketing: Integratingcustomer Focus Acroos The Firm

"Zeithaml Valarie A, Germler Dwayne D, Bitner Mary Jo "

Serive Marketing: Integratingcustomer Focus Acroos The Firm - 4 th ed - New Delhi Tata McGraw hill

ISBN: 9.78007E+12

Dewey Class. No.: 658.809 / Zei

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