Service success :
Kaplan Daniel I
Service success : lesson from a leader on how to turn around a service business - 1994 - NEW YORK JOHN WILEY & SONS , INC 1994 - x, 262 p.
9780471591290
General management
658.5 / KAP
Service success : lesson from a leader on how to turn around a service business - 1994 - NEW YORK JOHN WILEY & SONS , INC 1994 - x, 262 p.
9780471591290
General management
658.5 / KAP
