Managing Quality :
Murthy, D. B. N.
Managing Quality : a practical guide to customer satisfaction - New Delhi Response Books 1999 - 226 p.
9780761993063
Consumer satisfaction
Quality control
Total quality management
658.401 3 / MUR
Managing Quality : a practical guide to customer satisfaction - New Delhi Response Books 1999 - 226 p.
9780761993063
Consumer satisfaction
Quality control
Total quality management
658.401 3 / MUR