| 000 | 00514nam a2200181Ia 4500 | ||
|---|---|---|---|
| 999 |
_c96895 _d96895 |
||
| 008 | 131007s9999 xx 000 0 und d | ||
| 020 | _a9781259026812 | ||
| 082 |
_a658.8 _b ZEI/BIT |
||
| 100 | _aZeithaml Valarie A | ||
| 245 | _aServices marketing : integrating customer focus across the firm | ||
| 250 | _a6th ed. | ||
| 260 |
_bTata Macgraw Hill _aNew Delhi _c2003 |
||
| 300 | _a668 p. | ||
| 650 | _aMarketing Services (G-40) | ||
| 650 | _aServices marketing | ||
| 700 | _aBitner Mary Jo | ||
| 942 |
_2ddc _cB |
||