000 00388nam a2200145Ia 4500
008 131018s9999 xx 000 0 und d
020 _a9788131407721
041 _aEnglish
100 _aPradeep Kumar
245 _aICFAI dictionary of customer relationship management terms
260 _aHyderabad
_bICFAI University Press
_c2007
300 _a250
365 _eRs
650 _aGeneral
999 _c86815
_d86815