000 00783nam a2200241Ia 4500
003 OSt
005 20141124150248.0
008 130723s9999 xx 000 0 und d
020 _a9780070615663
040 _c
082 _a658.812 / FIT
100 _aJames a. Fitzsimmons
245 _aService Management
_boperations strategy information technology
260 _bTata McGraw Hill Publishing Company Limited
_c2006
_aNew Delhi
300 _a605 Paperback
365 _b485.00
520 _aService Management operations strategy information technology
546 _aEnglish
650 _aServices in economy, Sercice strategy, Continuous improvement, Forecasting demand
700 _a Mona J. Fitzsimmons
856 _uwww.tatamcgrawhill.com
942 _2ddc
_cB
999 _c74107
_d74107