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| 245 | _aTQM in Action : A Practical Approach to Continuous Performance Improvement | ||
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| 260 |
_bSpringer _c2011 |
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| 300 | _a362 | ||
| 365 | _cRs | ||
| 530 | _a367/12-13 | ||
| 546 | _aEnglish | ||
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