000 00298nam a2200109Ia 4500
008 240110s2011 xx 000 0 und d
041 _aeng
100 _aGronroos Christian
245 _aService Management And Marketing 3 Rd Ed
260 _aNew Delhi
_bJohn Wiley And Sons
_c2011
300 _ax 483p
999 _c690033
_d690033