| 000 | 00551aam a2200169 4500 | ||
|---|---|---|---|
| 008 | 230609b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9780735205253 | ||
| 082 |
_a658.812 _bGRI |
||
| 100 | _aGriffin, Jack | ||
| 245 |
_aHow to Say It:Creating Complete Customer Satisfaction _bWinning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service |
||
| 260 |
_aNew York _bPenguin Group _c2013 |
||
| 300 | _ax, 260 p. | ||
| 650 | _aSelling | ||
| 650 | _aConsumer Service | ||
| 650 | _aConsumer Satisfaction | ||
| 942 |
_cB _2ddc |
||
| 999 |
_c679387 _d679387 |
||