| 000 | 00570aam a2200193 4500 | ||
|---|---|---|---|
| 008 | 230515b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9789386873309 | ||
| 082 |
_a658.812 _bJOH |
||
| 100 | _aJohnston Robert | ||
| 245 | _aService Operations Management: Improving service delivery | ||
| 250 | _a4 ed. | ||
| 260 |
_bPearson Education _c2018 _aChennai |
||
| 300 | _axi, 462 p. | ||
| 650 | _aService industries-Operations Management | ||
| 650 | _aOperations Management-Customer Services | ||
| 700 | _aClark Graham | ||
| 700 | _aShulver Michael | ||
| 942 |
_cB _2ddc |
||
| 999 |
_c678545 _d678545 |
||