000 00499nam a22001577a 4500
999 _c672624
_d672624
008 220128b ||||| |||| 00| 0 eng d
020 _a9788131741191
082 _a658.812
_bKIN
100 _aKincaid, Judith W.
245 _aCustomer Relationship Management
_bgetting it right!
260 _aNew Delhi
_bPearson India
_c2002
300 _axxviii; 484 pages
650 _aCustomer Relationship Management
856 _uhttps://ebookcentral.proquest.com/lib/sims/home.action
942 _2ddc
_cEBK