000			00519nam a22001697a 4500
999			_c667968 _d667968
008			210121b ||||| |||| 00| 0 eng d
020			_a9812530541
082			_a658.812 _bZIK
100			_aZikmund, William G.
245			_aCustomer relationship management : _bintegrating marketing strategy and information technology
260			_aHoboken : _bWiley, _c2003.
300			_a179 p.
650			_aCustomer relations
650			_aCustomer services
650			_aCustomer relations--Management
942			_2ddc _cDB