| 000 | 00704cam a22002054a 4500 | ||
|---|---|---|---|
| 999 |
_c654554 _d654554 |
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| 008 | 060511s2006 njua b 001 0 eng | ||
| 015 |
_aGBA662326 _2bnb |
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| 016 | 7 | _a013511768 | |
| 020 | _a9780471752943 (cloth) | ||
| 082 | 0 | 0 | _a658.4038/BAK |
| 100 | 1 |
_aBaker, Ronald J. _q(Ronald Joseph), _d1962- |
|
| 245 | 1 | 0 |
_aMeasure what matters to customers : _busing key predictive indicators / _cRonald J. Baker. |
| 260 |
_aHoboken, N.J. : _bWiley, _cc2006. |
||
| 300 |
_axxii, 186 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 163-169) and index. | ||
| 650 | 0 | _aIntellectual capital. | |
| 650 | 0 | _aKnowledge management. | |
| 650 | 0 | _aSuccess in business. | |
| 942 |
_2ddc _cB |
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