| 000 | 00907cam a22002534a 4500 | ||
|---|---|---|---|
| 999 |
_c653847 _d653847 |
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| 008 | 100426s2010 enka b 000 0 eng d | ||
| 015 |
_2bnb _aGBA981063 |
||
| 016 | 7 |
_a015351115 _2Uk |
|
| 020 | _a9780367376338 | ||
| 082 | 0 | 4 | _a658.562/ALB |
| 100 | 1 | _aAlbeanu, Mircea. | |
| 245 | 1 | 0 |
_aSix Sigma in HR transformation : _bachieving excellence in service delivery / _cMircea Albeany and Ian Hunter with Jo Radford. |
| 260 |
_aNew York _bCRC Press _cc2010. |
||
| 300 |
_aix, 128 p. : _bill. ; _c22 cm. |
||
| 490 | 1 | _aGower HR transformation series | |
| 504 | _aIncludes bibliographical references (p. 127-128). | ||
| 650 | 0 |
_aService industries _xQuality control. |
|
| 650 | 0 |
_aConsumer satisfaction _xStatistical methods. |
|
| 650 | 0 | _aSix sigma (Quality control standard) | |
| 700 | 1 |
_aHunter, Ian, _d1963- |
|
| 700 | 1 | _aRadford, Jo. | |
| 830 | 0 | _aGower HR transformation series. | |
| 942 |
_2ddc _cB |
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