| 000 | 00739cam a2200193 a 4500 | ||
|---|---|---|---|
| 008 | 050127s2005 caua 001 0 eng | ||
| 020 | _a0761932966 (paper back) | ||
| 082 | 0 | 0 | _a658.812/SET |
| 100 | 1 |
_aSeth, Rakesh, _d1958- |
|
| 245 | 1 | 0 |
_aCreating customer delight : _bthe how and why of CRM / _cRakesh Seth, Kirti Seth. |
| 260 |
_aNew Delhi _bResponse Books, _cc2005. |
||
| 300 |
_a154 p. : _bill. ; _c19 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 700 | 1 |
_aSeth, Kirti, _d1966- |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip057/2005002411.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0658/2005002411-d.html |
| 942 |
_2ddc _cB |
||
| 999 |
_c624013 _d624013 |
||