| 000 | 00679nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 180821s2009 xx 000 0 und d | ||
| 020 | _a9780071608312 | ||
| 082 |
_a658.5 _bAHO |
||
| 100 | _aAhoy, Christopher K. | ||
| 245 |
_aCustomer-driven operations management _bAligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company |
||
| 260 |
_bMcGraw-Hill _c2009 _aNew York |
||
| 300 | _a272 | ||
| 520 | _a"A complete user's guide to top management tools that maximize the effectiveness of customer operations." | ||
| 650 | _aBusiness logistics | ||
| 650 | _aIndustrial management | ||
| 650 | _aProduction management | ||
| 942 |
_2ddc _cB |
||
| 999 |
_c603517 _d603517 |
||