| 000 | 00849nam a22002657a 4500 | ||
|---|---|---|---|
| 008 | 180206b xxu||||| |||| 00| 0 eng d | ||
| 082 |
_a658.812 _bELL |
||
| 100 | _aEllis, Len | ||
| 245 | _aPreemptive CRM: retaining customers when competition emulates | ||
| 260 |
_aNew Delhi _bAll India Management Association (AIMA) _c2005 |
||
| 300 | _c1 computer optical disc; sound, color; 4 3/4 in. | ||
| 440 | _aAIMA Expert Lecture Series from Trade, Industry and Academics. | ||
| 650 | _aManagement | ||
| 650 | _aMarketing Management | ||
| 650 | _aMarketing | ||
| 650 | _aCustomer Relations | ||
| 650 | _aCustomer Services | ||
| 650 | _aCustomer Relationship Management (CRM) | ||
| 650 | _aCRM Strategy | ||
| 650 | _aCustomer Care | ||
| 650 | _aCustomer Satisfaction | ||
| 650 | _aAV Resources | ||
| 700 | _aSethi, Rajat | ||
| 942 | _cCD | ||
| 999 |
_c597827 _d597827 |
||