000			00675cam a22002294a 4500
008			040811s2006 ohua b 001 0 eng
020			_a9788131517734
082	0	0	_a658.812 _bMET
100			_aMetters, Richard
245	0	0	_aSuccessful service operations management
250			_a2nd ed.
260			_aNew Delhi _bCengage Learning _cc2006.
300			_axx, 406 p. _bill.
500			_a.
504			_aIncludes bibliographical references and indexes.
600			_aKing-Metters, Kathryn
600			_aPullman, Madeleine
600			_aWalton, Steve
650		0	_aCustomer services _xManagement
650		0	_aOperations Management _vCase studies
942			_2ddc _cB
999			_c595491 _d595491