| 000 | 00581nam a2200181 a 4500 | ||
|---|---|---|---|
| 999 |
_c592309 _d592309 |
||
| 008 | 171102s2005 xx 000 0 und d | ||
| 020 |
_a9781578203130 _c |
||
| 082 |
_a658.872 _bREA |
||
| 100 | _aRead, Brendan B. | ||
| 245 |
_aDesigning the Best Call Centre for Your Business : _b a complete guide for location services staffing and outsourcing |
||
| 250 | _a2nd ed. | ||
| 260 |
_aSan Francisco _bCMP Books _c2005 |
||
| 300 | _axx, 362 p. | ||
| 650 | _aCustomer relations, | ||
| 650 | _aCustomer services | ||
| 650 | _aCustomer Relationship Management | ||
| 942 |
_2ddc _cB |
||