| 000 | 00698nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 170615s2000 xx 000 0 und d | ||
| 020 | _a9780333801598 | ||
| 082 |
_a658.812 _bCAR |
||
| 100 | _aCartwright, Roger. | ||
| 245 | _aMastering customer relations | ||
| 260 |
_bPalgrave McMillion _c2000. _aNew York. |
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| 300 | _ax, 238 pages; 24 cm. | ||
| 520 | _a"Using practical examples, Roger Cartwright introduces customer relations, customer service and customer care for students of business studies, management and associated fields. The examples are drawn from all sectors of social and economic activity." | ||
| 650 | _aCustomer relations | ||
| 650 | _aRetail Marketing | ||
| 942 |
_2ddc _cB |
||
| 999 |
_c588413 _d588413 |
||