000			01339nam a2200241Ia 4500
008			170331s2015 xx 000 0 und d
020			_a9789332534452
082			_a658.4013 _bBES
100			_aBesterfield, Dale H.
245			_aTotal quality management
250			_a4th ed.
260			_bPearson _aDelhi, Chennai _c2015
300			_axxi, 596
365			_b649.00
520			_a"Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers".
650			_aTotal quality management
700			_aBesterfield-Michna, Carol
700			_aBesterfield-sacre, Mary
700			_aBesterfield, Glen H.
700			_aUrdhwareshe, Hemant
700			_aUrdhwareshe, Rashmi
942			_2ddc _cB
999			_c586029 _d586029