000			00432nam a2200133Ia 4500
008			160405s2006 xx 000 0 und d
020			_a0-07-066007-7
082			_aBitner Mary Jo _bZEI
100			_aZeithaml Valarie A
245			_aServices Marketing: Integrating Customer Focus Across the Firm
250			_a4
260			_aNew Delhi _bTata McGraw-Hill Publishing _c2006
700			_aBitner Mary Jo _aGremler Dwayne D _aPandit Ajay
999			_c571961 _d571961