000			01646nam a2200205Ia 4500
008			160317s9999 xx 000 0 und d
020			_a9781578518524
082			_a658.4063 _bCHR
100			_aChristensen, Clayton M
245			_aThe innovator's solution : creating and sustaining successful growth
260			_bHarvard Business School Press, _aBoston, Mass., _c2003.
300			_ax, 304 pages : illustrations ; 25 cm.
520			_a"In his worldwide bestseller The Innovator's Dilemma, Christensen explained how industry leaders get blindsided by disruptive innovations precisely because they focus too closely on their most profitable customers and businesses. The Innovator's Solution shows how companies get to the side of this dilemma, creating disruptions rather than being destroyed by them." "Drawing on years of in-depth research and illustrated by company examples across many industries, Christensen and Raynor argue that innovation can be a predictable process that delivers sustainable, profitable growth. They identify the forces that cause managers to make bad decisions as they package and shape new ideas - and offer new frameworks to help managers create the right conditions, at the right time, for a disruption to succeed." "Revealing counterintuitive insights that will change your perspective on innovation forever, this landmark book shows how to create a disruptive growth engine that fuels ongoing success."
650			_aCreative ability in business
650			_aIndustrial management
650			_aCustomer service
650			_aService in business
700			_aRaynor, Michael E
942			_2ddc _cB
999			_c569450 _d569450