000 01005nam a2200217Ia 4500
008 160127s9999 xx 000 0 und d
020 _a9780130321299
082 _a658
100 _aConnors, Roger
245 4 _aThe Oz principle: getting results through individual and organizational accountability
260 _bPrentice Hall
_aEnglewood Cliffs
_c1994
300 _ax, 291 pages: illustrations; 22 cm
365 _a1503.00
520 _a"This book focuses on the fundamental cause of poor quality, low productivity, wasted talent, and customer dissatisfaction ... and shows how anyone from an entry-level clerk to a senior executive can move beyond making excuses to get the results they want. Readers will find a proven program which empowers every person to give an exceptional performance."
650 _aManagement-United States
650 _aResponsibility
650 _aSuccess in business-United States
700 _aHickman, Craig R
700 _aSmith, Tom
942 _2ddc
_cB
999 _c565769
_d565769