| 000 | 00856nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 160121s9999 xx 000 0 und d | ||
| 020 | _a9780071418218 | ||
| 082 |
_a658.5620151 _bGEO |
||
| 100 | _aGeorge, Mike, | ||
| 245 |
_a Lean Six Sigma for service _bhow to use Lean Speed and Six Sigma Quality to improve services and transactions |
||
| 260 |
_b McGraw-Hill _aNew York _c2003 |
||
| 300 | _axiv, 386 | ||
| 520 | _a"Describing the basic elements of successful deployment, this work shows you how Lean Six Sigma can cut costs by reducing complexity; how to utilize its tools to provide better quality service; and how you can use shareholder value to drive project selection - without needing an MBA. " | ||
| 600 | _aStatistical methods | ||
| 600 | _aService industries | ||
| 600 | _aQuality control | ||
| 650 | _aSix sigma | ||
| 942 |
_2ddc _cB |
||
| 999 |
_c565260 _d565260 |
||