000			01109nam a2200229Ia 4500
008			160121s9999 xx 000 0 und d
020			_a9780688169817
082			_a158.2 _bBLA
100			_aBlanchard, Kenneth H.
245		4	_aThe one minute apology: a powerful way to make things better
260			_bWilliam Morrow _aNew York _c2011
300			_axi, 114 ; 22 cm
520			_a"With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever."
650			_aTalking books
650			_aApologizing
650			_aExcuses [Regret]
650			_aCommunication in management
650			_aSuccess in business
650			_aLeadership
700			_aMcBride, Margret
942			_2ddc _cB
999			_c564983 _d564983