| 000 | 00410nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 151022s2014 xx 000 0 und d | ||
| 020 | _a9783319050584 | ||
| 082 |
_b41382 _a658.812/SAI |
||
| 100 | _aSain Soumit & Wilde Silvio | ||
| 245 | _aCustomer Knowledge Management: leveraging soft skills to improve customer focus | ||
| 260 |
_c2014 _bSpringer |
||
| 300 | _axviii, 207 | ||
| 366 | _eReaders World, Mumbai | ||
| 999 |
_c510131 _d510131 |
||