000			02404cam a22003494a 4500
001			16763544
003			OSt
005			20120728130034.0
008			110505s2012 maua b 000 0 eng
010			_a 2011018739
016	7		_a015841920 _2Uk
020			_a9781422141953 (alk. paper)
020			_a1422141950 (alk. paper)
035			_a(OCoLC)ocn701019413
040			_aDLC _cDLC _dYDX _dBTCTA _dUKMGB _dYDXCP _dBWX _dBDX _dCDX _dDLC
042			_apcc
050	0	0	_aHD58.9 _b.H67 2012
082	0	0	_a658.3/14 _223 _bsiu-b-38308
100	1		_aHope, Jeremy.
245	1	0	_aBeyond performance management : _bwhy, when, and how to use 40 tools and best practices for superior business performance / _cJeremy Hope and Steve Player.
260			_aBoston, Mass. : _bHarvard Business Review Press, _cc2012.
300			_aviii, 387 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references.
505	0		_aStrategic planning -- Mission statements -- Strategic planning -- Stretch goals -- Balanced scorecard -- Dynamic resource management -- Enterprise risk management -- Knowledge management -- Benchmarking -- Sustainability -- Shareholder and customer value -- Intangible assets -- Economic value added -- Key value drivers -- Revenue growth analysis -- Customer value proposition -- Customer relationship management -- Strategic and profitable customers -- Loyalty management -- Lean cost management -- Total quality management -- Activity based costing -- Business process reengineering -- Lean manufacturing -- Lean services -- Six Sigma -- Target costing -- Lean accounting -- Shared service centers -- Outsourcing and offshoring -- Investment (portfolio) management -- Expense management -- Performance measurement -- Enterprise resource planning systems -- Business intelligence -- Key performance indicators -- Rolling forecasts -- Business analytics -- Best practice reporting -- Open book management -- Performance evaluation -- Performance appraisals -- Recognition and rewards -- Executive compensation -- Profit sharing.
650		0	_aOrganizational effectiveness _xMeasurement.
650		0	_aPerformance _xManagement.
650		0	_aTotal quality management.
700	1		_aPlayer, Steve, _d1958-
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBOOK
999			_c38338 _d38338