| 000 | 00393nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 150617s9999 xx 000 0 und d | ||
| 041 | _aEnglish | ||
| 082 |
_a658.812 _bDIJ |
||
| 100 | _aDijulius John.R. | ||
| 245 | _aWhat'S The Secret:To Providing A World-Class Customer Experience | ||
| 260 |
_aNew Jersey _bJohn Wiley & Sons Inc _c2008 |
||
| 300 | _a320 | ||
| 365 | _cRs. | ||
| 366 | _f20 | ||
| 999 |
_c365084 _d365084 |
||