000 00356nam a2200145Ia 4500
008 150617s9999 xx 000 0 und d
041 _aEnglish
082 _a658.315 2
_bNAY
100 _aNayar Vineet
245 _aEmployees First Customers Second
260 _aBoston
_bHarvard Business Press
_c2010
300 _a198
365 _cRs.
366 _f10
999 _c364641
_d364641