000 00486nam a2200181Ia 4500
008 150617s9999 xx 000 0 und d
041 _aEnglish
082 _a658.812
_bO'H
100 _aO'Halloran Robert M
245 _aCustomer Service: Career Success Through Customer Loyalty 4Th Edition
250 _aFourth Edition
260 _aDelhi
_bPearson Education
_c2008
300 _a299
365 _cRs.
366 _f20
700 _a Allen-Chabot Amy
700 _aJarvis Ken
999 _c363302
_d363302