000			00302nam a2200121Ia 4500
008			150617s9999 xx 000 0 und d
082			_a658.8 _bVED
100			_aVedpuriswar A.V. Ed.
245			_aServices
260			_aHyderabad _bIcfai Press _c2002
300			_a205
500			_aService Management
999			_c359005 _d359005