| 000 | 00369nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 150617s9999 xx 000 0 und d | ||
| 082 |
_a658.812 _bGRO |
||
| 100 | _aGross T.Scott. | ||
| 245 | _aPositively Outrageous Service:How To Delight And Astound Your Customers And Win Them For Life. | ||
| 260 |
_aNew York. _bWarner Books. _c1994 |
||
| 300 | _a236 | ||
| 500 | _aCrm | ||
| 999 |
_c358034 _d358034 |
||