| 000 | 00361nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 150617s9999 xx 000 0 und d | ||
| 082 |
_a658.812 _bGOS/BOE |
||
| 100 | _aGosney John W. | ||
| 245 | _aCustomer Relationship Management Essentials | ||
| 260 |
_aDelhi _bPrentice Hall Of India Pvt. Ltd. _c2000 |
||
| 300 | _a1 TO 234 | ||
| 500 | _aCustomer Satisfaction | ||
| 999 |
_c356178 _d356178 |
||