000			01645nam a2200229Ia 4500
008			150407s9999 xx 000 0 und d
020			_a9781259005213
082			_a153.6 _bPAT
100			_aPatterson, Kerry
245			_aCrucial conversations: tools for talking when stakes are high
260			_bTata McGraw-Hill _aNew Delhi _c2014
300			_axviii,244
520			_a"A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence."
650			_aMastering crucial conversations
650			_a Interpersonal communication
650			_aInterpersonal relations
650			_aSpeak persuasively
700			_aGrenny, Joseph
700			_aMcMillan, Ron
700			_aSwitzler, Al
942			_2ddc _cB
999			_c344223 _d344223