| 000 | 00728nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 150407s9999 xx 000 0 und d | ||
| 020 | _a9780070615663 | ||
| 082 |
_a658 _bFIT |
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| 100 | _aFitzsimmons, James A. | ||
| 245 |
_aService management: _boperations, strategy, and information technology |
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| 250 | _a5th ed. | ||
| 260 |
_bMcGraw Hill Education (India) Pvt., Ltd. _aNew Delhi _c2006 |
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| 300 |
_axiv, 605 pages: illustrations; 27 cm _e1 CD-ROM (4 3/4 in. |
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| 520 | _aProvides an introduction to service operations on the market. This work is written by one of the top authorities on the subject. | ||
| 650 | _aService industries | ||
| 650 | _aManagement | ||
| 700 | _aFitzsimmons, Mona J. | ||
| 942 |
_2ddc _cB |
||
| 999 |
_c343356 _d343356 |
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