000 00384nam a2200133Ia 4500
008 141015s9999 xx 000 0 und d
082 _a658.812
_bMoh
100 _aMohamed H.peeru.Sagadevan A.
245 _aCustomer Relationship Management A Step By Step Approach
260 _bVikas Pub Hou
_aNew Delhi
300 _a222p
365 _cRs.
366 _a1344
_b2/3/2003
_cSystem Sales
999 _c284882
_d284882