000 00352nam a2200133Ia 4500
008 141015s9999 xx 000 0 und d
082 _a658.809
_bIcf
100 _aICFAI Press
245 _aCase Study Series In Services
260 _bICFAI Press
_aHyderabad
300 _a185p
365 _cRs.
366 _a886
_b12/7/2002
_cTHE ICFAI UNIVERSITY PRESS
999 _c284386
_d284386