| 000 | 00388nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 141015s9999 xx 000 0 und d | ||
| 082 |
_a658.809 _bZei |
||
| 100 | _aZeithaml Valarie A | ||
| 245 | _aService Marketing | ||
| 260 |
_bTata Macgraw Hill Pub _aNew Delhi |
||
| 300 | _a620p | ||
| 365 | _cRs. | ||
| 366 |
_a5533 _b1/9/2002 _cEverest Publishing House |
||
| 700 | _a Bitner Mary Jo | ||
| 999 |
_c283446 _d283446 |
||